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Referral/Scheduling Specialist

Engagement Center

 

Address   Franciscan Physician Network
    11355 W 97th Lane
    St John, IN 46373

 

Hours  Days

Calendar  Full-Time

Education High School Diploma/ GED Required

WHAT WE NEED

A person who loves to provide excellent customer service

WHO WE ARE LOOKING FOR

Incoming physician referrals and upcoming scheduled appointments are more than just numbers – they are patients that expect to receive the highest quality healthcare. Our Referral and Scheduling Specialist makes sure that each referral is reviewed, tracked, and processed in a timely manner, all while scheduling appointments and verifying insurance. They understand that a patient at the other end of that request is relying on them to do their job efficiently.

Are you able to follow guidelines and see projects through to completion? Do you enjoy helping others by solving problems? Are you a good communicator? We have a job that needs your skills.

WHAT YOU WILL DO
  • Act as a liaison to the patient/customer in scheduling physician referrals and appointments.
  • Register patients and verify insurance coverage.
  • Prioritize and manage referral work queues based on department/specialty.
  • Confirm financial clearance of referral prior to scheduling of appointment.
  • Interact with patient/customers to determine needs, scheduling or canceling appointments, or referring to correct staff/provider. 
  • Communicate and collaborate with clinical staff and fellow coworkers to serve patients.
  • Support team with daily workloads, as required. 
  • Document appropriately in electronic medical record and other engagement center software.
WHAT IT TAKES TO SUCCEED
  • Interact in a professional manner to create/continue a positive patient relationship.
  • Knowledge of Managed Care requirements under Medicare/Medicaid and other third party payor programs.
  • Knowledge of patient billing processes and scheduling procedures.
  • Strong customer service skills.
  • Exceptional organizational and time management skills.
  • Knowledge of basic computer skills.
  • Professional phone etiquette.


WHAT WE'RE LOOKING FOR

 

0-1 Years Experience

License(s):

Certification(s):

Travel: 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

ADMINISTRATIVE/CLERICAL ​​​​


Nearest Major Market: Gary
Nearest Secondary Market: Chicago