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Manager Service Excellence

Guest Services (Transport)

 

Address   Franciscan Health
    20201 S. Crawford Avenue
    Olympia Fields, IL 60461

Hours  Days

Calendar  Full-Time

Education Bachelor's Required

WHAT WE NEED

Service Excellence Leader

WHO WE ARE LOOKING FOR

Exceptional quality health care doesn’t happen by luck; it happens because there is a team of professionals working together – each doing their own job to the highest standards and working together for a common goal. Our Managers of Service Excellence are an important part of this care team by addressing each patient’s individual problems and concerns.

 

Do you have excellent follow-through skills? Are you a good leader? Would you like to work in a place that values your skills and believes that serving with faith is the best possible way to serve? We have a team of people waiting for you.

WHAT YOU WILL DO
  •  Coordinate the day-to-day activities and responsibilities associated with the Patient Service Department.
  • Evaluate financial impact of existing or new programs or procedures.
  • Ensure the visibility of the patient advocacy program.
  • Acknowledge reported concerns within 24 hours and provide necessary follow-up.
  • Coordinate the patient survey reports and forward all survey complaints to Patient Advocates when indicated.
  • Manage Human Resources of the unit/department.
  • Maintain responsibility for inter-and intra-departmental communication, special projects, and services.
  • Assume responsibility for self-development.
  • Promote patient and co-worker experience.
WHAT IT TAKES TO SUCCEED

Excellent communication skills.

  • Excellent management and planning skills.
  • Promote and maintain good working relationships with hospital supervisory personnel.
  • Knowledge of potential application of computerized programs and ability to determine equipment specifications


WHAT WE'RE LOOKING FOR

 

3-5 Years Experience

License(s):

Certification(s):

Travel: 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

LEADERSHIP ​​​​

Olympia Fields, IL, US, 60461

Full-Time
employmentType:  Full-Time
Days
Olympia Fields
IL
60461
20201 S. Crawford Avenue


Nearest Major Market: Chicago