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Service Analyst(s) - Shared Services

Shared Services | Franciscan Alliance

 

Address  Multiple Franciscan Work Locations Available

Calendar  Full-Time

HoursDays
ROLE DESCRIPTION & PURPOSE

At Franciscan, our Service Analysts support continuous improvement efforts across the Shared Services, specifically working on variety of improvement projects. In this role they maintain service level agreements (SLAs) and metrics for standard and ad-hoc reporting, which are used for continuous improvement efforts. They ensure that SLAs are adhered to and met.

PRINCIPLE DUTIES
  • Multiple positions available
  • Identify opportunities for Shared Services to improve operations and services
  • Synthesize data inputs to identify trends that highlight areas of improvement to be leveraged as an input to Performance Improvement initiatives
  • Identify, analyze, and develop improvements in productivity, quality, client relationships, and service
  • Support continuous improvement projects
  • Run process and program metrics and create a consolidated monthly scorecard
QUALIFICATIONS & EXPERIENCE
  • Bachelor’s Degree in technology, business or related discipline
  • 2-3 years in Continuous Improvement role or in Operations Consulting
SKILLS & COMPETENCIES
  • Adaptability - Ability to quickly and effectively adjust to new situations and challenges while championing the change
  • Ability to present data in a variety of formats (e.g. pictorial, graphic, verbal, etc.) to clearly and effectively communicate meaningful insights and/or recommendations to a diverse audiences in a way that moves them to action
  • Ability to identify process and day to day task improvement opportunities, recommends solutions for improvements and collaborates with leaders to develop and implement new procedures
  • Deep subject matter expertise in process improvement methodologies (Six Sigma, etc.)
  • Ability to work closely with stakeholders to enhance, improve and reengineer processes to ensure positive results
THOSE THAT THIS ROLE IS PRIVILEGED TO SERVE
  • SVP Shared Services
  • Other Shared Services leaders
  • Business leaders
  • Communities of Expertise Leaders across functions
  • Continuous Improvement & Training Manager

 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

FEATURED JOBS ​​​​

Multiple Franciscan Work Locat, Any, US, 0

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