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MA SuperUser

Clinical Informatics

 

Address   Franciscan Alliance
    3500 Franciscan Way
    Michigan City, IN 46360

Hours  Days

Calendar  Full-Time

Education High School Diploma/ GED Required

WHAT WE NEED

Medical Assistant Superuser

WHO WE ARE LOOKING FOR

Franciscan Health relies on an electronic health record system from EPIC to manage our patient records and transactions. As with any EHR system, the medical records must be consistently documented and managed. Our Medical Assistant Superuser is responsible for providing education and training related to electronic health record (EHR) functionality to maintain and support patient care related information systems. If you enjoy patient care and computer support, this is a great balance for you.

Do you enjoy working with different people? Do you have excellent customer service skills? We’d like to talk to you about our current opening. 

WHAT YOU WILL DO
  • Liaison between practices, information services, and management to understand technical and clinical requirements.
  • Receive requests and communicate via phone, electronically and in person with providers, staff, and management to answer questions or provide information related to system and records management.
  • Educate and train providers and staff on proper use of current electronic health record.
  • Develop a thorough understanding of the electronic health record system and capabilities to improve efficiencies and system requirements.
WHAT IT TAKES TO SUCCEED
  • Prior Physician Office/Medical Assistant and EPIC experience.
  • Adapt to high volume and high stress areas.
  • Adapt and respond quickly to changing priorities.
  • Maintain composure, even in very difficult situations.
  • Customer service skills.
  • Knowledge of terminology used in diagnosis and classification of illnesses, injuries, and disabilities.
  • Develop own ways of working effectively and efficiently.
  • Critically evaluate and analyze information in written
  • Effectively communicate verbally and in writing.


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience: At least 2 years Medical Assisting and Epic experience required

License(s): Basic Life Support Program

Certification(s): Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA)

Travel: Up to 20%

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

PHYSICIAN OFFICE STAFF ​​​​