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End User Site Support

Technical Support

 

Address   Franciscan Alliance
    3500 Franciscan Way
    Michigan City, IN 46360

Hours  Days

Calendar  Full-Time

Education Associates Preferred

WHAT WE NEED

Pleasant, organized and efficient IT technical support Individual

WHO WE ARE LOOKING FOR

Computer software and hardware has changed the way the world works. And when it goes down, it changes the productivity of an office or employee immediately. End user site support teams help keep our people up and running. From technical advice to training, from troubleshooting to problem resolution – these are the people we call when our technology isn’t working.

 

Are you good at figuring out the answer to technology challenges? Can you work well with others in a training and support role? Do you have IT work experience? We have a place that can put those skills to work. 

WHAT YOU WILL DO
  • Assist with testing and deploying desktop system packages/updates using remote management tools.
  • Manage user and device information in Active Directory.
  • Install, configure, and support both hardware and software.
  • Assist with onboarding and training of vendor staff and provide backup support for commodity work as needed.
  • Partner with Client Computing team on standard images.
  • Following standard IS processes, using IS Connect to create and manage tickets and to journalize progress and resolution for standard and non-standard software, hardware and configuration incidents.
  • Lead small to medium-sized technical projects from kickoff to completion.
  • Produce and monitor metrics to ensure compliance with established SLA standards.
  • Assist in the development and implementation of technical standards and standard operating procedures.
  • Provide on-call support as needed, including after-hours support for non-standard hardware, software and configuration incidents using the IS support model.
  • Manage hardware/non-standard software inventories and maintain CMDB/IS Connect (Configuration Management) database.
  • Perform root cause analysis when needed and develop checklists for typical problems.
  • Work in a team setting, share information, and assist others with calls.
  • Assist with technology change and innovation for the purpose of maintaining a continuously evolving information technology landscape, to enable flexible and agile business solutions and to exploit technology for the best value with minimal risk.
  • Provides Tier 1 Telephone/PBX support.
WHAT IT TAKES TO SUCCEED
  • Prior IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem/solving troubleshooting skills.
  • Prior work experience with demonstrated working knowledge of basic Telephony/PBX software programming experience.
  • Experience with mobility devices.
  • Configuring, installing, and supporting PC/Workstation hardware and software.
  • Manage conflict and tactfully handle complaints and difficult situations.
  • Handle multiple responsibilities simultaneously.
  • Solve problems by analyzing information and using logic to address issues and problems.
  • Teamwork/Collaboration.
  • Telecommunications.
  • Effectively communicate verbally and in writing.
  • Teach others new skills.


WHAT WE'RE LOOKING FOR

 

Experience: 4 + years of  IT work experience with demonstrated working knowledge of basic to moderately and Complex hardware, software products and problem/solving troubleshooting skills.

 

Travel:  Occassional

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

INFORMATION SERVICES ​​​​


Nearest Major Market: Michigan City