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LPN Phone Triage

FPN OB/GYN

 

Address   Franciscan Physician Network
    3920 St. Francis Way Suite 100
    Lafayette, IN 47905

Hours  Days

Calendar  Full-Time; 40.00/week

Education Associates Required

WHAT WE NEED

LPNs who love the challenge of triage 

WHO WE ARE LOOKING FOR

Just who is the LPN Phone Triage? A person who thrives in a fast-paced, busy environment. A person who is able to efficiently answer calls, listen and determine the best course of action – and do it all day long. A person who can work through the voice mails and the in-basket and make sure each patient touched is helped pleasantly and properly. Sound like someone you know?

 

Are you an LPN ready for the challenge of triage patient calls? Can you work as part of a medical support team to ensure best patient outcomes?  Are you efficient and organized? We need your skills.

WHAT YOU WILL DO

  • Assist the patient by acquiring the appropriate appointment, as needed.
  • Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
  • Document all incoming calls according to established department routine.
  • Respond appropriately and when appropriate, seek provider advice when responding to patient’s medical care.
  • Follow through in a timely manner on patient requests.
  • Submit electronically/faxes new prescriptions and refill prescriptions according to Physician orders.
  • Work the physician in-basket.
  • Acquire pre-certs/prior authorizations for patient needs.
  • Provide test results.

WHAT IT TAKES TO SUCCEED

  • Professional telephone etiquette.
  • Interact with others in a calm, friendly and caring manner
  • Multi-task in a fast-paced environment.
  • Proficient computer skills.
  • Quick and accurate assessments.
  • Accurate and complete documentation.
  • Demonstrate self-direction in establishing priorities.
  • Demonstrate exceptional critical thinking skills.


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

License(s): Licensed Practical Nurse

Certification(s): Basic Life Support Program

Travel: Never or Rarely

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.


Nearest Major Market: Lafayette

Job Segment: Medical, Nursing, LPN, OB/GYN, Obstetrics, Healthcare