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Ambulatory Liaison

Patient Access Central

 

Address   1415 Salem St, Ste 400
Lafayette, IN 47904 

Hours  Days; 40 hrs/wk Monday - Friday

Calendar  Full-Time

Education High School Diploma/ GED Requiredl; Associate's Degree in Healthcare Administration preferred

WHAT WE NEED

Positive Problem Solvers

WHO WE ARE LOOKING FOR

Exceptional quality health care doesn’t happen by luck; it happens because there is a team of professionals working together – each doing their own job to the highest standards and working together for a common goal. Our Ambulatory Liaison is an important part of this care team by monitoring staff quality and productivity on a regular basis.

Do you have excellent follow-through skills? Would you like to work in a place that values your skills and believes that serving with faith is the best possible way to serve? We have a team of people waiting for you.
 

WHAT YOU WILL DO
  • Oversee and direct assigned region on policies, processes, procedures, workflows specific to ambulatory patient access functions.  Coordinate procedures with other departments.
  • Ensure Compliance with Ambulatory standards of performance. Determine compliance via audits and monitoring of productivity and quality reporting.  Provide continuous education and training for all front office staff members.
  • Evaluate performance of Regional front office personnel and makes recommendations to the Corporate Patient Access manager for promotions or disciplinary action.
  • Ability to define problem, collect and analyze data pertaining to PA workflow. 
  • Evaluate process and procedures to provide recommendations and deploy strategies designed to solve the issues identified.
  • Prepare reports that summarize their findings and recommendations.  Present data and analysis to Corporate Manager and Operations team as needed.
  • Supplement training for Operation new hires, both FTE and temporary on PA process after initial Revenue Cycle Educator training.
  • Assist with developing, coordinating, presenting and evaluating continued education for staff, based on needs assessments, QA monitors, and performance improvement initiatives.
  • Create education reports and distribute reports to specified management.
  • Assist with coordinating and administration of PA policies, procedures and workflows.
  • Assist our healthcare team to provide specific patient teaching appropriate to age specific population served.
  • Administer training on new processes/workflows.
  • Assist as necessary to coordinate resources for community education.
  • Meet with staff and Operation management teams to review errors and provide education to correct any areas of opportunity.
  • Assist with re-training schedule to enable employee to achieve skill level defined for position.
     
WHAT IT TAKES TO SUCCEED
  • Proficient knowledge of adult education principals.
  • Communicate clearly and professionally.
  • Possess strong organization and time management skills.
  • Working knowledge of Microsoft Office Applications, Medical and Managed Care Contract terminology.
  • Demonstrated knowledge of standard Revenue Cycle procedures.
     


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

Travel: 50-75% required

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

ADMINISTRATIVE/CLERICAL ​​​​


Nearest Major Market: Lafayette