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Registered Nurse Phone Triage

Indiana Heart Physicians

 

Address   Franciscan Physician Network
    5330 East Stop 11 Road
    Indianapolis, IN 46237

 

Hours  Days

Calendar  Full-Time

Education Associates Required

WHAT WE NEED

RNs who love the challenge of triage

WHO WE ARE LOOKING FOR

We are seeking an experienced RN to perform phone triage duties for Indiana Heart Physicans. In this role, the RN will take calls for 3-4 physicians along with other triage nurses to assist with incoming patient questions, provide physician instructions, assist with medication refills, review lab work and report testing results to patients.

This role is 98% phone and computer work.

Required Schedule: Monday - Friday 8:00 a.m. to 5:00 p.m.

WHAT YOU WILL DO
  • Work with physicians, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
  • Assist the patient by acquiring the appropriate appointment, as needed.
  • Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
  • Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
  • Document all incoming calls according to established department routine.
  • Follow through in a timely manner on patient requests.
  • Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
  • Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
  • Perform document scanning, as needed.
  • Acquire pre-certs/prior authorizations for patient needs.
  • Provide test results
WHAT IT TAKES TO SUCCEED
  • Broad Based knowledge of general nursing practice, knowledge of acute practice based on skill level, licensure and scope of practice.
  • Professional telephone etiquette.
  • Strong organizational and analytical skills.
  • Interact with others in a calm, friendly and caring manner.
  • Active listening skills and empathy toward others.
  • Multi-task in a fast-paced environment.
  • Proficient computer skills.
  • Accurate and complete history-taking.
  • Quick and accurate assessments.
  • Accurate and complete documentation.
  • Demonstrate self-direction in establishing priorities.
  • Demonstrate exceptional critical thinking skills.


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

License(s): Registered Nurse

Certification(s): Basic Life Support Program

Travel: Never or Rarely

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.

NURSING SERVICES ​​​​


Nearest Major Market: Indianapolis