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ApplicationBusinessAnalyst

Application Support

 

Address   Franciscan Alliance
    1040 Sierra Drive Suite 400
    Greenwood, IN 46143

Hours  Days

Calendar  Full-Time

Education High School Diploma/ GED Required

WHAT WE NEED

Problem-solving, application analyst

WHO WE ARE LOOKING FOR

A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.

Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.

WHAT YOU WILL DO
  • Application support and optimization for Scheduling and Registration.
  • Provide on call support for revenue cycles systems.
  • Research information regarding potential system enhancement needs.
  • Configure Franciscan Alliance applications based on standards and guidelines.
  • Document and build workflow, standards, and business processes to facilitate knowledge sharing within and across teams.
  • Participate in business user discussions to identify the requirements for Franciscan Alliance applications functionality, and workflow.
  • Provide on-call and after-hours support for the team and customers following the Franciscan Alliance support model.
  • Perform testing for Franciscan Alliance applications and workflow.
  • Troubleshoot and repair customer-reported application problems.
  • Work with vendors in implementing, upgrading, supporting and troubleshooting Franciscan Alliance applications.
  • Follow organizational practices for incident, change and requests management.
WHAT IT TAKES TO SUCCEED
  • Knowledge of application delivery process.
  • Implementation Testing Workflow Analysis.
  • Teamwork/Collaboration.
  • Project management experience a plus
  • Microsoft products: Word, Excel, and Visio experience
  • Troubleshooting Customer service skills.
  • System implementaton and support experience. 
  • Analytical and critical thinking skills.
  • Solve problems by analyzing information and using logic to address issues and problems.
  • Effectively communicate verbally and in writing as appropriate for the needs of the audience.
  • Follow directions as communicated in a variety of ways. 


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

License(s): Not Applicable

Preferred Epic Certification(s):  Epic Cadence, Epic Prelude and/or Epic Real-Time Eligibility

Healthcare background strongly preferred

 

 

Required: Epic Certification(s) required within 3 months 

Travel: Rarely 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

BILLING & HEALTH INFORMATION ​​​​

Greenwood, IN, US, 46143

Full-Time
Never or Rarely
employmentType:  Full-Time
Days
Greenwood
IN
46143
1040 Sierra Drive Suite 400