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Account Representative Senior

Durable Medical Equipment | Franciscan Health

 

 Flexible Work Location: This position must be seated at a Franciscan campus, preferably Greenwood, IN, however considerations will be made for  Franciscan locations in Lafayette IN.

Address  Any
    Flexible Work Location, Any 0

 

Calendar  Full-Time

 

Education Associates Preferred

 

Hours  Available Anytime

WHAT WE NEED

A bookkeeping pro

WHO WE ARE LOOKING FOR

Back-end operations may not be the in-the-spotlight jobs of the world but they most certainly are the foundation jobs. Obtaining verification, following-up for documentation, preparing refund requests, processing cash receipts – these are all tasks that are critical to the success of any business. And yes, running one of the largest health care systems in the Midwest is most certainly a business.

Are you proud of your attention to detail and organizational skills? Do you enjoy following clear instructions and complying with standards and regulations? Are you good at working with others towards a common goal? If so, let’s talk about a special place to put your skills to work. 

WHAT YOU WILL DO
  • Investigate and resolve all customer and payer inquiries.
  • Serve in on-call rotation and triage all incoming customer inquiries that occur outside business hours.
  • Rectify aged, held, and stopped accounts.
  • Obtain verification and needed authorizations from the respective payer and informs customers of their financial responsibility.
  • Answer, process, and enter all incoming customer equipment orders.
  • Maintain and organize all customer documents.
  • Establish medical necessity for ordered equipment and obtain dispensing orders and billing documents from physicians.
  • Update software as customer information changes.
WHAT IT TAKES TO SUCCEED
  • Prior Customer Service industry experience, preferably in home care or healthcare.
  • Prior experience in home medical/respiratory industry highly desirable. 
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures.
  • Basic skills in computer software, hardware, and communication devices to perform tasks.
  • Understanding of common medical terminology, anatomy and physiology.
  • Effectively communicate verbally and in writing.
  • Effectively communicate in writing as appropriate for the needs of the audience.


WHAT WE'RE LOOKING FOR

 

3-5 Years Experience

License(s):

Certification(s):

Travel: 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

ADMINISTRATIVE/CLERICAL ​​​​