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ServiceNow Systems Engineer

Digital Workforce

 

Address   Franciscan Alliance
    1500 Albany Street
    Beech Grove, IN 46107

Hours  Days

Calendar  Full-Time

Education Bachelor's Preferred

WHAT WE NEED

The bridge between business & technology

WHO WE ARE LOOKING FOR

People at all levels of healthcare have benefitted from technology solutions because a Systems Engineer listened to their needs and worked with the IS team. Our Systems Engineer does more than just monitor and analyze operating systems. This role is critical to keeping our systems up and running today and planning for tomorrow.

 

Do you have experience analyzing, developing and testing IS solutions? Are you able to listen to needs and develop solutions? Are you a good communicator? Would you like to put your skills to work in a place that makes a difference every single day? If so, we have a job waiting for you.  

WHAT YOU WILL DO
  • D evelopment and support of Franciscan’s ServiceNow platform; provide coaching, guidance, training, and support to IT and business stakeholders
  • Participate in the research, analysis, and development of new applications and new modules in our IT Service Management enterprise environment
  • Partner with applications groups to evaluate vendor supplied software and design platform and operating system solutions to meet the customers need.
  • Monitor health of all Franciscan Alliance instances of ServiceNow, usage, and overall compliance of applications within the ServiceNow platform; coordinates application and platform upgrades
  • Identify, configure, troubleshoot, test, and resolve issues
  • Interface with customer team members to capture business requirements and translate them into appropriate technical solutions
  • Develop, manages and tests application code, user interface and third-party integration components using prescribed application development guidelines.
  • Performs routine maintenance to include performance monitoring and error identification/ remediation 
WHAT IT TAKES TO SUCCEED
  • Has proficient understanding of principles in one or more functions of a position. 
  • Minimum of 3 years of relevant work experience.
  • Extensive ServiceNow technical experience.
  • SaaS Experience / Cloud Development experience.
  • Experience with web-based development languages (JavaScript, Angular, JS, HTML, CSS, AJAX, HTTP, XML).
  • Experience with ServiceNow Customer Service, Knowledge Base, Customer Portal, Asset Management / CMDB, ITSM functionality.
  • ServiceNow development / architecture experience.
  • Strong analytical, estimating and problem-solving skills.
  • Strong communication, interpersonal and collaboration skills.

WHAT WE'RE LOOKING FOR

Experience: 3+ years of ServiceNow

 

Travel: Rarely 

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

INFORMATION SERVICES ​​​​


Nearest Major Market: Indianapolis