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Manager Applications Digital Patient Experience

Applications

 

Address   Franciscan Alliance
    1500 Albany Street
    Beech Grove, IN 46107

Hours  Days

Calendar  Full-Time

Education Bachelor's Required

WHAT WE NEED

Manager: Digital Experience Applications

WHO WE ARE LOOKING FOR

Our IT teams need a leader who can work closely with marketing and clinical leadership, peers, and cross-functional teams to develop new products, services, or capabilities which evolve the digital experience for the communities we serve. In addition to managing and leading a team, they are the go-to subject matter expert on the technology systems, integrations, processes and operations required to support the Franciscan Alliance external facing experience products and services and have a passion for all aspects of digital experience. The goal for this person is to build, support and transform best-in-class applications delivering seamless digital experience. Sound interesting?

 

 

 

WHAT YOU WILL DO
  • Be an Ideation and Marketing SME on digital patient experience solutions and support
  • Bring in fresh innovative ideas with a view to delivering excellent patient engagement
  • Ensure focus and accountability to achieve departmental results.
  • Responsible for user satisfaction for group’s products and services and for all employee productivity, staffing, development and retention within assigned group.
  • Provide strategic direction on product delivery approaches to fit new technology models.
  • Provide overall direction and guidance to employees within departments. 
  • Provide leadership on customer support strategies and resolves escalated client issues for department.
  • Plan and manage both human and financial resources within domain. 
  • Manage vendor relationships for applications and services within domain.
WHAT IT TAKES TO SUCCEED
  • Service Excellence.
  • Ability to coach, guide, inspire, encourage and lead teams.
  • Strong Interpersonal Skills.
  • Experience with enterprise-class digital execution best practices, technologies, vendor ecosystems, and industry trends.
  • Passion for the digital and customer experience: aware of the latest digital trends and acts as an advocate.
  • Expertise with experience tools such as workflow, CRM, digital interfaces, mobile, social, and omnichannel capabilities
  • Experience with Adobe Analytics, Google Analytics, ContentSquare/Clicktale, or similar web analytics software
  • Knowledge of SAFe Agile framework
  • Strong problem-solving, critical-thinking, organization, project management, and time-management skills
  • Ability to manage change, collaborate across groups, facilitate discussions, and influence others.
  • Ability to be innovative, with a track record of challenging the status quo.


WHAT WE'RE LOOKING FOR

 

5-10 Years Experience

License(s):

Certification(s):

Travel: Up to 20%

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

INFORMATION SERVICES ​​​​

Beech Grove, IN, US, 46107

Full-Time
Up to 20%
employmentType:  Full-Time
Days
Beech Grove
IN
46107
1500 Albany Street