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Hospice Customer Service Rep (1.0 D)

Hospice | Franciscan Health

 

Address  1300 Albany Street
    Beech Grove, IN 46107

 

Calendar  Full-Time

 

Education Bachelor's Required

 

Hours  Days; Days/Evenings; Weekends

 

Must have a minimum of one year Hospice experience. 

WHAT WE NEED

Home care educator

WHO WE ARE LOOKING FOR

Healthcare education is an important initiative at Franciscan Health and we’re looking for someone to provide and develop educational programs for our community partners and meet with referrals. It requires a comfort of speaking in front of a group. It needs someone organized enough to handle the details of room set up, registrations and communications. And it requires someone who can market the program as well as our outstanding clinical services.

 

Are you good at developing educational programs in the community with goals and standards in mind? Do you love teaching? Are you a flexible and positive person? Do you like helping people in their time of need? We have a special place waiting for you.

WHAT YOU WILL DO
  • Monitor ongoing instructional activities and record systems in order to maintain adherence of prescribed academic and performance standards for both community and referral sources.
  • Incorporate principles of adult learning in the planning, implementation, and evaluation of education programs.
  • Facilitate the communication process between management, staff, ancillary departments, and professional contacts across the Franciscan Alliance.
  • Control and monitor ongoing instructional activities and systems in order to maintain adherence to prescribed standards and student evaluation.
  • Demonstrate teaching skills through mastery of A/V equipment, role-playing exercises, use of videos, and group involvement.
  • Mediate and communicate concerns between referral sources and the team. 
  • Track and report on established departmental performance metrics to evaluate program activities and outcomes.
  • Evaluate and assess student outcomes through appropriate assessment tools/methods.
  • Assess need for changes to keep educational material and classes up to date.
  • Demonstrate clinical expertise in content area through effective teaching strategies.
  • Maintains an active role in business planning and development of hospice services.
  • Develops education that meets the customer needs. 
  • Meets with customers to explain the hospice benefit. 
  • Documents in a CRM system all activities. 
WHAT IT TAKES TO SUCCEED
  • Prior experience in a Healthcare Educational environment.
  • Present a positive image to the community.
  • Apply appropriate teaching techniques.
  • Present a professional appearance.
  • Strong communication skills, both verbal and written.


 

WHAT WE'RE LOOKING FOR
 

1-3 Years Hospice with Community Education Experience

License(s): Registered Nurse

Certification(s):


 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Beech Grove, IN, US, 46107

Full-Time
Up to 50%
employmentType:  Full-Time
Days
Beech Grove
IN
46107
1300 Albany Street