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Application Business Analyst

 

Digital Workforce

 

THIS POSITION CAN BE LOCATED AT ANY FRANCISCAN ALLIANCE REGION.  

Address   Franciscan Alliance
    1500 Albany Street
    Beech Grove, IN 46107

Hours  Call

Calendar  Full-Time

Education Bachelor's Preferred

WHAT WE NEED

Problem-solving, application analyst

WHO WE ARE LOOKING FOR

A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.

Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.

WHAT YOU WILL DO
  • Stay abreast of technology developments and product enhancements for possible inclusion into the work environment.
  • Proactively work with business units to define problems and architect solutions by studying current practices and applying established process improvement methodologies. 
  • Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.
  • Conduct requirements gathering using established methodologies (e.g. interviews, workshops, surveys, use cases, scenarios, task and workflow analysis).
  • Proactively communicate and collaborate with external and internal stakeholders to analyze needs and functional requirements in order to deliver business requirements documentation.
  • Critically evaluate information gathered from multiple sources; distinguish user requests from the underlying needs and recommend solutions to satisfy those needs.
  • Produce process improvement and project documentation by; analyzing requirements; constructing workflow charts and diagrams; studying system capabilities and writing specifications.
WHAT IT TAKES TO SUCCEED
  • Strong analytical and product management skills.  
  • Effective interpersonal skills with the ability to build strong, collaborative relationships with individuals and groups at all levels both within and outside Information Services.
  • Ability to analyze and document current and future state workflows
  • Application Delivery and System & Technology Integration.
  • Implementation Testing Workflow Analysis & Technical Troubleshooting.
  • Manage conflict and tactfully handle complaints and difficult situations.
  • Facilitate and lead meetings.
  • Effectively communicate verbally and in writing as appropriate for the needs of the audience.
  • Experience with CRM, call center, or consumer engagement workflows a plus.


WHAT WE'RE LOOKING FOR

 

3-5 Years Experience

License(s):

Certification(s):

Travel: Up to 20%

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

INFORMATION SERVICES ​​​​


Nearest Major Market: Indianapolis