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Application Business Analyst

IS Application Support

 

Address   Franciscan Alliance
    1500 Albany Street
    Beech Grove, IN 46107

Hours  Available Anytime

Calendar  Full-Time; 40.00/week

Education Bachelor's Preferred

WHAT WE NEED

Problem-solving, application analyst

WHO WE ARE LOOKING FOR

A great deal of the work that happens in any large business, hospitals included, relies on sound computer applications. Upgrading applications, implementing new versions or apps, and providing support is a busy job with lots of variety. From assessing needs and troubleshooting to managing vendor relationships, our Application Business Analysts have plenty on their task list.

 

Do you have IS project management experience? Are you good at scheduling and managing implementations and upgrades? Can you handle ongoing support needs? If you answered yes, we’ve got a great opportunity for you to consider.

WHAT YOU WILL DO

  • Responsible for providing quality support daily to our pharmacy and clinical staff that utilize Epic Orders and Willow applications in their daily routine.
  • The resource will understand the business, process, and procedures within Inpatient departments, as well as documentation needs within the hospital and front desk areas.
  • Will work closely with the application trainers for Orders and Willow to collaborate in addressing end user skill gaps.
  • Works closely with the Orders and Willow application teams to support system optimizations, new installs/releases, and to facilitate knowledge sharing between application and support teams.
  • Provide ongoing troubleshooting to pharmacy and clinical staff. As well, being available to provide technical advice and informal application guidance to customers using the Epic applications, as well as other integrated hardware and software programs.
  • Troubleshoots and restores routine application specific issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
  • Makes recommendations for procedures and controls for incident prevention and continual service improvements to supported areas.

WHAT IT TAKES TO SUCCEED

  • Associates or Bachelor's degree preferred or equivalent work experience.
  • Experience working in a clinical setting, either Physician Practice, Pharmacy, or Inpatient unit.
  • Ideal candidate will have experience with vendors, and Microsoft products such as Word, Excel and PowerPoint, as well as Project management and System implementations and support experience.
  • For Epic Business Analysts: Not all roles require certification. For roles that do require certification individuals must be certified within six weeks of last class and within three test attempts. Certification required for application build and support functions.


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

License(s): Not Applicable

Certification(s): Not Applicable

Travel: Up to 50%

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.


Nearest Major Market: Indianapolis

Job Segment: Pharmacy, EMR, Developer, Business Analyst, Testing, Healthcare, Technology