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Customer Service Rep

Customer Service

 

Address   Franciscan Alliance
    1040 Sierra Drive Suite 400
    Greenwood, IN 46143

Hours  Days 9am-5:30pm

Calendar  Full-Time; 40.00/week

Education High School Diploma/ GED Required

WHAT WE NEED

Positive problem solvers

WHO WE ARE LOOKING FOR

We’ve all had good customer service experiences. Often these people make the difference in you wanting to become a repeat customer and recommending a store or restaurant – or hospital or doctor – to your friends and family. The good customer service representative handles requests and complaints efficiently and pleasantly. They thrive on ending each call knowing they did their best and helped someone. It’s not the job for everyone – because not everyone has what it takes.

 

Have you been told you have a great voice? Are you good at keeping track of conversation details and recording notes? Do you love figuring out how to best resolve a problem? We’d love to put your positivity to work.

WHAT YOU WILL DO

  • Process, distribute or resolve all scanned correspondence and mail returns received and queued to Customer Service. 
  • Part of or all of any assigned self-pay work queues.
  • Answer all calls in a high volume call center setting.
  • Conduct inquiries via phone, mail, fax, or walk-in to obtain payment on patient balances.
  • Facilitate collection of self-pay balances.
  • Make patient payment arrangements on self-pay balances according to departmental self-pay policy guidelines.
  • Screen patients for possible financial assistance and refer them to appropriate agency for assistance, aware of filing guidelines.
  • Screen patients for charity care; send appropriate documents to complete process.

WHAT IT TAKES TO SUCCEED

  • Strong customer service skills.
  • Proficient computer skills.
  • Professional telephone etiquette.
  • Interact with others in a calm, friendly and caring manner.
  • Listening skills and empathy toward others.
  • High attention to detail.
  • Strong organizational and analytical skills.
  • Multi-task in a fast-paced environment.
  • Maintain confidentiality of sensitive information. 


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

Travel: Never or Rarely

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.


Nearest Major Market: Indianapolis

Job Segment: Clerical, Administrative