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IS Customer Service Coordinator

Support Center

 

Address   Franciscan Alliance
    1500 Albany Street
    Beech Grove, IN 46107

Hours  Days

Calendar  Full-Time; 40.00/week

Education High School Diploma/ GED Required

WHAT WE NEED

The IS gatekeeper

WHO WE ARE LOOKING FOR

The point person for tech support and service calls needs to be one of the best listeners in the building. This coordinator has to read between the lines to get to the root of the problem and determine the best path for solution – whether it’s a simple problem that can be handled immediately or something more complex that needs to be moved on to someone else in the support team.

 

Are you good at evaluating needs and determining the best response? Do you have good customer service skills? Are you organized and efficient? Our IS team could use you!

WHAT YOU WILL DO

  • Provide first point of contact for all AIS inbound calls requesting technical support or service requests.
  • Respond to and diagnose problems through discussions with users.
  • Resolve less complex problems immediately and escalate more complex problems to a higher level of support.
  • Evaluate customer issues to determine appropriate response, log and monitor problem resolutions to insure customers receive timely response.
  • Use problem management database and helpdesk systems to manage and track problems. 

WHAT IT TAKES TO SUCCEED

  • Strong organizational and analytical skills 
  • Interact with others in a calm, friendly and caring manner 
  • Active listening skills and empathy toward others 
  • Multi-task in a fast-paced environment 
  • Proficient computer skills 
  • Proficient understanding of principles in one or more functions of a position. 
  • Prior experience with Microsoft Office Products

 


WHAT WE'RE LOOKING FOR

 

1-3 Years Experience

License(s): Not Applicable

Certification(s):

Travel: Never or Rarely

 

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.


Nearest Major Market: Indianapolis

Job Segment: Database, Data Center, Technical Support, Help Desk, Information Technology, Technology